Refund and Returns Policy

Refund and Returns Policy

At RK Furnishings, we strive to provide you with the best possible products and customer experience. However, in case of any issues with your order, we have a clear policy for refunds and returns.

Returns

we won’t accept returns & exchanges for casual instances only if the delivered products are damaged, broken, or incorrect we will replace it, for this you need to raise a request within 1-3 days after receiving defect or wrong product, the replacement time frame after approval from our end within 7-14 days the replacement will be completed.

Eligibility for Refunds and Returns

Our refund and return policy applies to all orders that are damaged, broken, or incorrect. We take great care in packaging and shipping our products, but sometimes errors can occur.

Reasons for Refund and Return

Refunds and returns are applicable in the following situations:

• Damaged or Broken Products : If your product arrives damaged or broken, we will process a refund or replacement as per your preference.
• Incorrect Products : If you receive an incorrect product, please contact us immediately, and we will arrange for a replacement or refund.
• Defective Products : If the product is defective or does not match the product description, we will provide a full or partial refund.

Refund Process

Once we receive your damaged, broken, or incorrect product, our refund process typically takes 3-4 business days. Here’s what you can expect:

1. Initial Inspection : Our team inspects the returned product to determine its condition.
2. Assessment of Damages : We assess any damages or defects and verify the reason for the return.
3. Refund Initiation : After our assessment, we initiate a refund process via original payment method.

Refund Payment Method

We will process refunds via the original payment method used for your order. This ensures that you receive your refund in the same currency and with any applicable fees or interest.

Refund Timing

Your refund will be initiated after 3-4 business days from the date we receive our product, Refunds may take 7 – 14 days to credit in your account.

Preventive Measures

To minimize the risk of damaged or broken products, we recommend:

• Inspect your order upon arrival : Carefully check your product for any damages or defects.
• Contact us immediately : If you suspect an issue with your order, please contact us promptly.
• Keep packaging and documentation : Preserve original packaging, instructions, and labels to facilitate returns and refunds.

Limitations

Please note that:

• Refunds are not applicable in case of:
  • Normal wear and tear
  • Product misuse or damage caused by external factors
  • Orders placed during sales events (e.g., Black Friday)
• Returns are subject to our discretion, and we may request additional information or documentation to facilitate the return process.

By purchasing from RK Furnishings, you acknowledge that you have read and understood our refund and returns policy. If you have any questions or concerns, please don’t hesitate to contact us:

RK Furnishings
Shop No. 84, Gangaram Nagar
New Aatish Market, Jaipur
Phone: +91 91193 69182
Email: [email protected]